Transit Safety

What are my rights and responsibilities?

The Northern Territory Government has introduced legislation to cover the actions of passengers, bus drivers and Transit Officers. The Public Transport (Passenger Safety) Act enables a safe and secure public transport service. A copy of the Act and Regulations can be found at the Register of Legislation database.

In addition the Department of Lands and Planning has produced a number of Policies, Information and Fact Sheets to assist passengers in understanding appropriate behavior and safe practices when using public transport services.

What do I do if I have something to say?

The Department of Lands and Planning supports your right to provide feedback about incidents you have witnessed, policies and procedures or Transit Officers. To lodge feedback please fill in the below online form or contact the Public Transport Division on 8924 7845.

Feedback Form

Date of incident:
Time:
Location:
Transit Officer (1)
Surname:
Given Name/s:
Transit Officer Identity Number:
Transit Officer (2)
Surname:
Given Name/s:
Transit Officer Identity Number:
Feedback Details Please provide full details relating to your feedback, including action of any Transit Officer concerned and the contact details of any witnesses. please provide details
Your Contact Details
Title:
Name:
Gender:	Male Female
Postal Address:
State:
Postcode:
Country:
E-mail:
Phone:
Do you wish to receive a response in relation to your feedback? Yes No Please note: Serious complaints of a criminal or unlawful nature against a Transit Officer will be referred to the Northern Territory Police.
Disclaimer Information By submitting this form, you acknowledge the following: That the information being provided by you is true and accurate to the best of your belief. That if you would like a particular outcome from your feedback please state this clearly in the details box on this form. If the comments made on this form relate to an organisation other than the Department of Lands and Planning, your feedback will be referred to the relevant organisation. If you do not want your comments referred please state this clearly in the details box on this form. Information provided will be treated as confidential and will only be used for the reason provided. in the event the feedback involves a Transit Officer, only the substance of your feedback will be provided to the Transit Officer in and your personal details will not be revealed to the Officer concerned without your express permission. Information provided may be used for statistical reporting purposes, however no personal information will be disclosed. The Director Transport collects the information that you have provided under the Public Transport (Passenger Safety) Act. The Director Transport adheres to the Department of Lands and Planning Privacy Statement and the Information Act. Further information on privacy can be found at http://www.nt.gov.au/dlp/copyright/index.shtml